What Information We Collect and Why
We collect the details you give us when you register: your name, email address, phone number and date of birth. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and wallet number linked to your account — we do not store your
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full mobile banking PIN or password at any point. We also collect device data, such as your IP address, browser type and the pages you visit inside the lobby, to detect unusual activity and keep your account secure. If you contact our support team, the content
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of that conversation is stored so we can follow up accurately. We keep your data only for as long as your account is active or as required under applicable law in Bangladesh. Once a retention period ends, we delete or anonymise your records in line with
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our internal schedule. You can ask us what data we hold about you at any time — details on how to do that are in the support section below. Availability of our service, and the rules around data processing, depend on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.